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Frequently Asked Questions

Why should you choose our service?

  1. Great prices - all rates with us are either the same and often much better than those you would receive if you reserved directly at the hotel.
  2. Superb choice of the best hotels in top resorts of Europe’s mountains.
  3. Our professional staff will prepare the best possible offer for you.
  4. Your feedback matters, it helps to steadily improve the quality of our services and influences the choice of hotels listed on our site.

How to book the right hotel?
We made it easy. Enter your preferred dates of stay and decide how many guests are coming. If you plan to travel with children, please enter their dates of birth. Browse the search results and use filters to find a hotel that suits your needs. Once you find the hotel you like, enter your personal details to make a reservation

Are hotels available instantly?
95% of our inventory is available online. That means you receive booking confirmation instantly.

What are reservation conditions? Is there a prepayment required?
Booking conditions vary between properties and destinations. In most cases we require 50 EUR prepayment at the moment of booking. In some cases the required prepayment is 30%. The outstanding balance is to be paid 42 days before arrival.

What is included in the price? Are there any extra charges to be paid on the spot?
Each property is offered with individual services included in the price. Make sure you check the "Included in price" section when making the reservation. In most cases local tax and final cleaning of apartments are not included in price and need to be paid on the spot. In case of apartment bookings, a refundable safety deposit is to be paid on the spot, too. The deposit is returned upon departure.

I have some special wishes connected with my holidays. What should I do?
If you have any special wishes you may use the Comments section in the reservation form.

I would like to make a booking for a group
If you'd like to make a reservation for a larger number of rooms, it is best to contact us via e-mail at: Our staff will make all special group offer and help you organize your travel.

I am having difficulties making a booking, can I contact you to make a booking?
Sure, get in touch:

How can I cancel my reservation?
It is easy - open your booking and click "Cancel reservation". Alternatively, you may e-mail us at