78%Location
73%Cleanliness
70%Quietness
67%Bed
67%Breakfast
64%Room size
64%Value for money
58%Room equipment
44%Staff
Traveller type: With a group of friends
General impression: 4
The location of the hotel was very central and very convenient to shops/pubs/restaurants/ski lift.Even though there was a final cleaning charge of EUR65 as part of the the price, the appartment owner expected us to clean the appartment too, before departure. Also had some issues with loud music playing in the adjoining room that kept us awake a couple of nights.
Traveller type: With a group of friends
General impression: 4
Unfriendly service (woman) in reception, but all in all a good impression. The location is phenomenal!
Traveller type: Family
General impression: 3
Great location near the centre of town and close to all amenities. However the accommodation was outdated and not what we expected. It's not traditionally Austrian inside. It was adequate for our stay, but there were little niggles like having to remove footwear when walking from the front to the appartment.
Traveller type: With a group of friends
General impression: 0
Rooms look like my grandmother house. The owner is very impolite. She gave us the deposit back, after she counted dishes. When I asked about toilet paper she said that we didn't pay for it. There was no dishwasher, mikrovawe or oven. WiFi is not free. People, it's standard nowadays. Once the Owner came to our room without our permition !!! It's non acceptable.
Traveller type: Family & group of friends
General impression: 1
First impression was horrible. Before even welcoming us they made several threats regarding loosing the deposit when breaking any of their numerous rules. The first thing I saw in the hotel (suitcases still on the sidewalk) was their buckets outside where I got a late evening lesson in waste separation and once again a threat of loosing my deposit if I put any diaper in the wrong bucket...
They also pretended not knowing about our communication 2 days earlier where they agreed us to bring one more child to the room. When insisting she looked into the file and the information was there. Why this unnecessary drama?
Overall impression is that they have an attitude problem due to that this pension has been driven for generations within the family and that no external management has demanded any service or social skills. They simply do not know how to handle people, they guests, the way that we will actually return or speak well of the hotel.
Traveller type: Family
General impression: 3
positive - location near the center of town
negative - limited no. of car park area
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